9jil Privacy Policy

1. Overview

This Privacy Policy ("Policy") describes how 9jil ("9jil," "we," "us," "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "Player," "User") who access or use the 9jil online gaming platform available at 9jil.app and any associated mobile-optimised interfaces (collectively, the "Platform").

By registering an account on the 9jil Platform or by continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein.

This Policy should be read together with 9jil's Terms & Conditions and Responsible Gaming Policy, both of which are available on the Platform and are incorporated herein by reference.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173), 9jil is the personal information controller responsible for the personal data collected through the Platform. 9jil determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable Philippine data privacy laws and regulations.

If you have any questions or concerns about how 9jil handles your personal data, you may contact our Data Protection Officer (DPO) at the contact details provided in Section 14 of this Policy.

3. Personal Data We Collect

9jil collects personal data from you in the following categories, depending on how you interact with the Platform:

3.1 Registration & Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification — you must be 21 or older)
• Philippine mobile number
• Email address
• Username and encrypted password
• Residential address in the Philippines

3.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Philippine passport, driver's license, SSS/UMID card, PhilSys ID)
• Proof of address documents (e.g., utility bill, bank statement)
• Selfie or liveness verification image where required
• Proof of payment method ownership

3.3 Financial & Transaction Data

• GCash or PayMaya account number (masked)
• BPI, BDO, or Metrobank account details (masked)
• Deposit and withdrawal history
• Transaction amounts in Philippine Peso (PHP / ₱)
• Bonus and promotional credit history

3.4 Gaming Activity Data

• Game session logs, bet history, and win/loss records
• Game preferences and favourite titles
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

3.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session timestamps and login history
• Cookie identifiers and analytics data (see Section 9)

3.6 Communications Data

• Records of your communications with 9jil's support team via live chat or email
• Feedback, complaints, and survey responses

4. How We Use Your Personal Data

9jil uses the personal data it collects for the following specific purposes:

9jil will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 9jil processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and 9jil (e.g., account management, payment processing, game provision).
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, PAGCOR requirements, and tax obligations.
• Legitimate interests: Processing necessary for 9jil's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, such as for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

9jil does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party identity verification services used to confirm your age and identity in compliance with PAGCOR and AML requirements.
• Game software providers: Licensed game developers and live casino operators whose games are available on the 9jil Platform, to the extent necessary to deliver game services.
• IT and cloud service providers: Hosting, database, and security service providers who process data on 9jil's behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where required by law or court order.
• Professional advisers: Lawyers, auditors, and accountants, subject to professional confidentiality obligations.

All third-party service providers who process personal data on behalf of 9jil are required to implement appropriate technical and organisational security measures and to process data only in accordance with 9jil's instructions and applicable Philippine data privacy law.

7. Data Retention

9jil retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, as required by Philippine AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity logs: Retained for three (3) years from the date of each session.
• Support communications: Retained for two (2) years from the date of the last communication.
• Technical and device data: Retained for twelve (12) months from collection.

Upon expiry of the applicable retention period, 9jil will securely delete or anonymise your personal data in accordance with its internal data disposal procedures. Where data is anonymised rather than deleted, the resulting anonymised data may be retained indefinitely for analytical purposes as it can no longer be used to identify you.

8. Security Measures

9jil takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 9jil Platform.
• Encryption at rest for all sensitive personal data stored on 9jil's servers, including KYC documents and financial account details.
• Two-factor authentication (2FA) available for all player accounts to prevent unauthorised login.
• Role-based access controls ensuring that only authorised 9jil personnel can access personal data, and only to the extent required for their specific role.
• Regular security audits and penetration testing conducted by independent third-party security specialists.
• Intrusion detection and monitoring systems operating continuously to identify and respond to suspicious activity.
• Staff training on data privacy and security obligations under Philippine law.

While 9jil implements industry-standard security measures, no method of electronic transmission or storage is completely secure. You are responsible for keeping your account credentials confidential and for notifying 9jil immediately if you suspect any unauthorised access to your account.

9. Cookies & Tracking Technologies

9jil uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain your session, and collect analytics data. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and game favourites to personalise your experience.
• Analytics cookies: Collect anonymised data about how players use the Platform, helping 9jil identify areas for improvement. No personally identifiable information is shared with analytics providers.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorised access attempts.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 9jil Platform. 9jil does not use cookies to serve third-party advertising or to track your activity across unrelated websites.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 9jil:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed, as set out in this Policy.
• Right of access: You have the right to request a copy of the personal data 9jil holds about you and information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held by 9jil.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 9jil's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data on grounds relating to your particular situation, where processing is based on legitimate interests.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that 9jil has violated your data privacy rights.

To exercise any of the above rights, please contact 9jil's Data Protection Officer using the contact details in Section 14. 9jil will respond to all verified requests within fifteen (15) business days, as required by the NPC's implementing rules.

11. Minors & Age Restriction

The 9jil Platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations governing online gaming in the Philippines. 9jil does not knowingly collect personal data from individuals under the age of 21.

If 9jil becomes aware that personal data has been collected from a person under 21 years of age, it will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be handled in accordance with applicable PAGCOR regulations.

If you are a parent or guardian and believe that your child under the age of 21 has registered an account on the 9jil Platform, please contact us immediately at the details provided in Section 14 so that we can take appropriate action.

12. International Data Transfers

In the course of providing its services, 9jil may transfer your personal data to service providers or partners located outside the Philippines, including game software providers and cloud infrastructure providers. Where such transfers occur, 9jil ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual clauses requiring the recipient to apply data protection standards equivalent to those required under Philippine law.
• Transfers only to countries or organisations that the National Privacy Commission has recognised as providing an adequate level of data protection.
• Binding corporate rules or other approved transfer mechanisms where applicable.

By using the 9jil Platform, you acknowledge and consent to the transfer of your personal data to recipients outside the Philippines where necessary for the provision of 9jil's services, subject to the safeguards described above.

13. Changes to This Privacy Policy

9jil reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or 9jil's data processing practices. The date of the most recent revision will always be displayed at the top of this page.

When material changes are made to this Policy, 9jil will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.

9jil recommends that you review this Privacy Policy periodically to stay informed of how your personal data is being protected. If you do not agree to any changes, you should stop using the Platform and contact 9jil to close your account.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or 9jil's handling of your personal data, please contact our Data Protection Officer through the following channel:

You also have the right to lodge a complaint directly with the National Privacy Commission if you believe your data privacy rights have been violated. General support enquiries may be directed to [email protected].